Author(s)

Weixia Yang

Corresponding Author

Weixia Yang

Abstract

Abstract. As people are increasingly dependent on e-commerce shopping, the logistics express delivery volume brought by e-commerce is also rising rapidly. At the end of the logistics industry, the delivery service of third-party delivery companies is facing great challenges. This is also the "last mile challenge" widely discussed in the industry in recent years. In the logistics industry, nearly 80% of the complaints come from the terminal delivery link. In order to meet this challenge, the traditional logistics giants have two best solutions so far: Express Station and intelligent express cabinet. Intelligent express cabinet is a kind of all-weather self-service equipment, which generally has a collection verification system of code scanning or SMS verification, and it ensures that each collection is independent, private and safe. The emergence of intelligent express cabinet does avoid the problems of delivery delay and delivery error caused by manual delivery, and also reduces the labor intensity and error probability of manual operation to a certain extent. However, the penetration rate of express cabinet in the market is relatively low at present. This paper investigates the use of express cabinets in Fugu County. Through the research, we can understand the consumer satisfaction of the intelligent express cabinet and some problems in the use, and analyze these problems, finally put forward some suggestions for its use in Fugu County. We hope that the research results can improve the utilization rate of the express cabinet, reduce the labor cost, reduce the repeated delivery of the courier, and improve the distribution efficiency.

Keywords

Keywords: Intelligent Express Cabinet; Fugu County; Application